Subscription, Cancellation, and Refund Policy

1. Pre-launch status

This is the intended initial paid-launch policy. No paid plan should be activated until pricing, entitlements, Razorpay production webhooks, invoices, support procedures, GST treatment, and this Policy are reviewed and tested.

2. Billing and renewal

Initial subscriptions are intended to be billed monthly. The checkout will show the plan, price, included usage, billing frequency, renewal terms, and any applicable tax before you authorise payment.

Unless cancelled before the renewal date, recurring subscriptions may renew automatically using the authorised payment method. A failed renewal may be retried and can move the subscription to a pending, limited, halted, or cancelled state.

3. Cancelling a subscription

• Cancel through available account controls or contact support from the registered email address.
• Cancellation normally prevents the next renewal and leaves access active until the end of the already-paid billing period.
• Deleting the application or failing to use the Service does not automatically cancel a subscription.
• If a payment mandate must also be cancelled with Razorpay or a bank, follow the instructions shown in the product or payment notice.

4. Voluntary first-purchase refund

For the first purchase of an eligible monthly plan, we intend to offer a voluntary refund when the request is submitted within 7 calendar days of purchase and no more than 10% of the included monthly usage has been consumed.

This voluntary benefit is limited to one first-purchase claim per person, payment method, and associated account group. It may be refused where there is fraud, abuse, chargeback misuse, account farming, policy violations, or material provider cost already incurred through high-cost media generation.

The final measurable usage rule for messages, tokens, images, audio, video, files, and mixed usage must be implemented and displayed before paid launch.

5. Refunds independent of the voluntary window

• Verified duplicate charges.
• Verified unauthorised payments reported promptly and handled with the payment provider and issuing institution.
• A material service failure where the purchased Service was not provided and no reasonable remedy was offered.
• A cancellation or refund right that cannot lawfully be excluded under applicable consumer law.
• Any other refund expressly approved by Inquev after a fair review.

6. Normally non-refundable situations

• Unused time after a user-requested cancellation during a billing period, unless law or this Policy requires otherwise.
• Failure to cancel before renewal when checkout and renewal terms were clearly disclosed, subject to applicable law.
• Dissatisfaction caused only by AI output being imperfect where the Service remained available and the limitations were disclosed.
• Suspension or termination for serious or repeated policy violations.
• Expired, unused, or unconsumed plan allowances.

7. Upgrades and downgrades

Upgrade timing, credits, and any immediate charge will be shown before confirmation. Downgrades normally take effect at the next renewal so the current paid entitlement continues through the billing period. Proration will not be promised until it is implemented and tested.

8. How to request a refund

Email support@technovix.in from the registered account and include the account email, payment or subscription identifier, date, amount, and reason. Do not email full card, bank, OTP, CVV, or password information.

We may request reasonable verification and usage information. Consumer complaints should be acknowledged within 48 hours and handled within one month where the Consumer Protection (E-Commerce) Rules, 2020 apply, although we aim to respond sooner.

9. Refund processing

Approved refunds are sent through the original payment method where practicable. Razorpay, banks, card networks, and payment methods control settlement time after processing. We will provide available status or reference information but cannot guarantee a bank's posting time.

A refund does not necessarily cancel a separate active mandate unless the subscription or mandate is also cancelled.

10. Taxes, invoices, and chargebacks

Tax treatment and invoice wording will follow applicable law and accountant-approved configuration. GST must not be charged separately until a valid GSTIN and compliant invoicing process exist.

Contact support before filing a chargeback so we can investigate. This does not remove your right to contact your bank or payment provider. Fraudulent or abusive chargebacks may result in account restriction and recovery of lawful costs.