Privacy Policy

1. Scope and data fiduciary

This Privacy Policy explains how Inquev processes personal data when you visit technovix.in, use Inqevra AI, create an account, submit content, purchase a plan, contact support, or interact with related services.

Inquev determines why and how personal data is processed for the Service and is intended to act as the data fiduciary under applicable Indian data-protection law. Service providers process data on our behalf for specified purposes.

Inquev is an Indian enterprise operating from Khanna, Punjab, India. The exact legal form, registered address, and registration identifiers must be verified before paid launch. Inqevra AI is a product of Inquev.

2. Personal data we may collect

• Account data, such as name, email address, authentication identifiers, profile settings, age confirmation, and account status.
• User content, including prompts, responses, chats, projects, documents, uploaded files, images, audio, video, transcriptions, generated media, and feedback.
• Payment and subscription data, such as plan, amount, currency, Razorpay identifiers, invoice status, refund status, and limited payment-method metadata. We do not store full card or bank credentials.
• Usage data, such as feature interactions, model choice, token or media usage, limits, timestamps, error events, response latency, and cost-control records.
• Device and network data, such as IP address, browser, operating system, device type, language, approximate region, cookie identifiers, and security logs.
• Communications, including support requests, complaint records, email preferences, security reports, and survey responses.
• Information received from connected services when you deliberately authorise an integration.

3. How we collect data

• Directly from you when you register, submit content, configure settings, pay, or contact us.
• Automatically when you use the Service, through essential cookies, logs, security controls, and enabled analytics.
• From processors and integrations, including payment status from Razorpay and delivery status from Resend.
• From an organisation that provisions or manages a Business or Enterprise account for you.

4. Why we process data

• Provide, personalise, maintain, troubleshoot, and secure the Service.
• Generate requested AI outputs and maintain chats, files, projects, settings, and account history.
• Create accounts, verify identity or email, manage sessions, and recover access.
• Measure and enforce plan entitlements, rate limits, provider-cost caps, and fair-use rules.
• Process subscriptions, payments, refunds, disputes, invoices, and reconciliation.
• Send service, security, payment, support, and legally required communications.
• Detect fraud, abuse, policy violations, vulnerabilities, and threats.
• Improve reliability and product experience using aggregated, de-identified, or consented information where appropriate.
• Comply with law, enforce agreements, and establish, exercise, or defend legal claims.

5. Consent and other permitted processing

Where consent is required, we will request a clear affirmative action and explain the personal data and purpose. You may withdraw consent through available controls or by contacting us, as easily as reasonably possible. Withdrawal does not affect processing already lawfully completed.

We may also process data where necessary to provide a service you requested, comply with law, respond to emergencies, prevent fraud or security incidents, or for another recognised lawful use under applicable law.

6. AI processing and model providers

Content submitted to AI features may be transmitted to the provider configured for the selected capability. NVIDIA is intended to support enabled text and coding inference, while OpenAI is intended to support enabled vision, image, speech, transcription, and voice capabilities. Inquev controls the product experience, while each provider performs its configured inference and related safety processing.

OpenAI states that data sent through its API is not used to train or improve OpenAI models unless the API customer explicitly opts in. OpenAI may retain default abuse-monitoring logs for up to 30 days, and some endpoints retain application state for different periods. We will configure storage options and deletion controls appropriate to each enabled feature and will update this Policy if our configuration materially changes.

Do not submit information that you lack authority to process. Avoid highly sensitive or regulated data unless the relevant feature expressly supports that use.

7. Service providers and disclosures

We may disclose the minimum necessary data to processors that help deliver the Service, including NVIDIA and OpenAI for configured AI capabilities, Supabase for database and storage infrastructure, Vercel for hosting, Razorpay for payments, Resend for email delivery, and Expo for mobile application build and delivery tooling. We may add or replace providers and will update material disclosures.

• To comply with a valid legal process or lawful government request.
• To protect users, Inquev, providers, or the public from fraud, abuse, security threats, or harm.
• During a merger, financing, acquisition, reorganisation, or asset transfer, subject to appropriate confidentiality and notice requirements.
• With an organisation managing your Business or Enterprise workspace, consistent with its role and your account notice.
• With your direction or consent.

8. International processing

Some providers may process or store data outside India. Where applicable, we will use contractual, technical, and organisational safeguards and comply with any restrictions notified under Indian law. Provider locations and data-residency options may vary by feature and plan.

9. Retention and deletion

We retain personal data only for as long as reasonably necessary for the stated purpose, account operation, security, fraud prevention, payment reconciliation, legal compliance, dispute resolution, and enforcement. Different categories require different periods.

Chats, projects, and files are intended to remain until you delete them or close the account, subject to backup cycles, provider deletion timing, legal holds, and security requirements. Guest data may expire sooner. Payment, tax, complaint, security, and audit records may be retained for legally required or defensible periods.

A production retention schedule and automated deletion jobs must be completed and verified before paid launch. Until then, this Policy does not promise a shorter deletion period than the systems can reliably enforce.

10. Your rights and choices

Send privacy requests to support@technovix.in. We may verify identity and may retain limited records where required by law or necessary for security and legal claims.

• Request a summary of personal data being processed and information about processing activities.
• Request correction, completion, updating, or erasure where applicable.
• Withdraw consent where processing depends on consent.
• Manage email preferences while continuing to receive essential account, payment, and security notices.
• Request account deletion and, when available, export of your content or personal data.
• Raise a grievance and escalate it through the published process.
• Nominate another person to exercise applicable rights in the event of death or incapacity where provided by law.

11. Security

We use risk-appropriate technical and organisational measures, which may include encryption in transit, access controls, server-only secrets, logging, monitoring, backups, rate limiting, secure development practices, and incident response. No system is completely secure, and you should use unique credentials and protect your devices.

If a personal-data breach occurs, we will investigate, contain, document, and provide notifications required by applicable law.

12. Children

The Service is not intended for anyone under 18. We do not knowingly process a child's personal data through the general Service. If we learn that such data was collected without an appropriate legal basis and verifiable parental consent where required, we will take reasonable steps to delete or restrict it.

13. Cookies and analytics

We use essential storage for sessions, security, theme preferences, and core functionality. Optional analytics or marketing technologies will not be activated where consent is required until an appropriate choice mechanism is available. See the Cookie Notice for more information.

14. Automated processing

The Service uses automated systems to generate content, enforce limits, detect abuse, and support security. Inqevra AI must not be the sole basis for legally significant or similarly high-impact decisions about a person. Human review is required for those decisions.

15. Updates and contact

We may update this Policy when products, providers, laws, or processing practices change. Material changes will receive appropriate notice, and fresh consent will be requested where required.

Privacy questions and requests may be sent to support@technovix.in.

Inquev operates from Khanna, Punjab, India. Send formal correspondence requests to support@technovix.in so the appropriate service address can be provided securely.

Grievance Officer: Jasvir Singh. Email: contact@technovix.in. WhatsApp support: +91 78147 27860.